Replacement Policy FAQ

Replacement Policy - Frequently Asked Questions

Q1: What is covered under the 4-day replacement policy?

Our 4-day replacement policy covers products that are defective, damaged during shipping, or different from what you ordered. The issue must be reported within 4 days of delivery.

Q2: How do I know if my product qualifies for replacement?

Your product qualifies if it meets these criteria:

  • Reported within 4 days of delivery
  • Product is defective, damaged, or incorrect
  • Item is unused with original packaging, tags, and labels intact
  • You have proof of purchase (order number)

Q3: What if I receive a damaged product?

Please contact us immediately with photos of the damaged product and packaging. We'll review your case and arrange for a replacement if the damage occurred during shipping.

Q4: How long does the replacement process take?

Once your replacement request is approved, we'll arrange pickup of the defective item and ship the replacement. The entire process typically takes 7-10 business days depending on your location.

Q5: Do I need to return the defective product first?

Yes, we'll arrange a pickup for the defective or damaged item. The replacement will be processed after we receive the returned product.

Q6: What if the 4-day period has passed?

Unfortunately, we cannot process replacement requests after the 4-day window. Please ensure you inspect your order upon delivery and report any issues promptly.

Q7: Are there any products that cannot be replaced?

Yes, the following items are not eligible for replacement:

  • Products damaged due to misuse or improper handling
  • Items without original packaging, tags, or labels
  • Products with missing accessories or components
  • Customized or personalized items (unless defective)

Q8: Will I be charged for the replacement?

No, there are no charges for replacements of defective or damaged products. We'll also arrange free pickup of the defective item.

Q9: Can I get a refund instead of a replacement?

Our policy focuses on replacements. However, if the product is out of stock or cannot be replaced, please contact our customer support team to discuss refund options.

Q10: How do I contact customer support for a replacement?

You can reach our customer support team through:

  • Email: support@emarketind.com
  • Phone: Available on our contact page
  • Contact form on our website

Please have your order number and photos of the defective item ready when you contact us.

Q11: What information do I need to provide for a replacement request?

Please provide:

  • Order number
  • Clear photos of the defective/damaged product
  • Photos of the packaging (if damaged during shipping)
  • Description of the issue
  • Date of delivery

Q12: Can I exchange the product for a different item?

The 4-day replacement policy is for like-for-like replacements only. If you'd like a different product, please contact our customer support team to discuss available options.